Cancellation Policy

1. Order Cancellation:

You may cancel your order within 24 Hours of placement. To cancel, please contact our customer service team at info@vinmall.com.my with your order details.

2. Non-Cancellable Items:

Certain items are non-cancellable, Please check Refund Policy for more information.

3. Processing Time:

If your order has already been processed or shipped, it cannot be canceled. In this case, please refer to our Returns Policy for options.

4. Refunds:

If your cancellation is processed successfully, a full refund will be issued to your original payment method within 14 business days.

5. Changes to Orders:

If you wish to make changes to your order, please contact us as soon as possible. We will do our best to accommodate your request before processing.

6. Customer Support:

For any questions regarding cancellations, please reach out to our customer service team at info@vinmall.com.my.

Thank you for shopping with VinMall!