Return & Refund Policy

1. Eligibility for Return: Freshness Guarantee: Vegetables must be returned within a certain timeframe (usually 1-2 hours) if they are delivered in an unsatisfactory condition (e.g., spoiled, damaged, or not fresh). Wrong Item Delivered: If the wrong vegetables are delivered, customers are eligible for a return or refund. Quality Issues: If the vegetables appear damaged, bruised, or not of acceptable quality, they may be eligible for a refund. 2. Conditions for Return: Unopened and Unused: The vegetables should not be consumed or altered before initiating a return. Packaging: Vegetables should be returned in their original packaging, if applicable, or should not have been tampered with. 3. Refund Process: Full Refund or Credit: A full refund will typically be issued to the original payment method or as store credit if the vegetables are returned in an acceptable condition. Processing Time: Refunds are usually processed within 2-7 business days, depending on the app’s policy. Partial Refunds: In cases where part of an order is returned, a partial refund may be issued based on the value of the returned items. 4. Exceptions: Non-returnable Items: Some vegetable products (e.g., cut or pre-packaged vegetables) may not be eligible for return due to hygiene reasons. Customer Error: Returns due to customer errors, such as changing the mind or ordering wrong items, may not be accepted unless specified by the store. 5. Return Methods: Pickup or Drop-off: Depending on the policy, customers may be asked to drop off the items at a return center or request a pickup service for the return. Proof of Purchase: A receipt, order number, or digital confirmation may be required for the return.