Thank you for shopping with us! We strive to ensure that your experience is seamless, from the moment you place your order to the day it arrives at your doorstep. Below are the details of our shipping policy.
We offer a variety of shipping options for domestic orders, including standard, expedited, and express shipping. Rates are calculated at checkout based on your location and the weight of your order.
We ship to select international destinations. Shipping rates and delivery times will vary based on your location. Please note that customs fees and import duties may apply and are the responsibility of the customer.
Orders are typically processed within 1-3 business days after payment confirmation. During peak seasons or promotional events, processing times may be slightly longer.
You will receive a confirmation email with tracking information once your order has shipped.
Standard Shipping: 5-7 business days
Expedited Shipping: 2-3 business days
Express Shipping: 1 business day
Delivery times vary by country and can take anywhere from 7-21 business days. Please allow additional time for customs clearance.
Once your order has shipped, you will receive an email with a tracking number. You can use this number to monitor your shipment's progress through the carrier's website.
If you encounter any issues with your shipment, such as delays or damaged items, please contact us within 7 days of receiving your order. We will work with you to resolve the issue as quickly as possible.
For information on returns and exchanges, please refer to our Return Policy.
If you have any questions about our shipping policy or need assistance with your order, please feel free to contact our customer service team at info@vinmall.com.my.
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